Contact
Reach the right team.
Swyft is in closed pilot. The mailboxes below are real and monitored, but staffing is not yet 24×7 — we will say so on each channel below. Use the audience-specific address so the right person reads it first.
Booking issues, fare disputes, refunds, lost-and-found.
Mailbox is monitored during pilot office hours. Goes 24×7 staffed when public traffic opens.
Drivers
drivers@swyft.tanvrit.comOnboarding, KYC questions, payout disputes, app bugs, vehicle changes.
Driver-side mailbox triaged daily during pilot. After launch: dedicated driver-success team.
Safety / incidents
safety@swyft.tanvrit.comAnything involving harassment, unsafe driving, accidents, fraud, or law-enforcement requests.
Pilot SLA: 4 hours. Post-launch SLA: 1 hour, 24×7. If you are in immediate physical danger, call 112 first.
Press / partnerships
hello@tanvrit.comMedia enquiries, partnership proposals, integrations.
Postal address
Tanvrit Pvt. Ltd.168 Plot No 945, Gayatri Mandir se Purab
New Ariya, Sasaram, Bihar 821115
India
Hours
Monday to Saturday, 09:30 to 19:00 IST during the closed pilot. Safety mail is read outside hours; product and driver support resumes the next working morning. Once Swyft accepts public traffic, support switches to 24×7.
Data protection
For data-principal requests under DPDPA 2023 (access, correction, erasure, grievance), email dpo@tanvrit.com. Account deletion has its own form at /account/delete.