Support
Help center.
The articles below are stubs — Swyft is in closed pilot and we are writing the help-center content alongside the features it documents. If a topic is not yet linked, write to support@swyft.tanvrit.com and we will answer directly.
Getting started — rider
Account creation, OTP login, adding a payment method, booking your first ride, reading the fare quote.
Getting started — driver
Application process, KYC documents to keep ready, vehicle requirements, going online for the first time.
Booking & cancellation
How matching works, surge explanation, free-cancel window, what to do if the driver does not move toward pickup.
Fare disputes
Why a fare can change between quote and final, raising a route-deviation refund, and the in-app dispute flow.
Driver payouts
Weekly payout cycle, reading the earnings statement, what 'pending' vs 'settled' means, fixing bank-account mismatches.
KYC
What we collect, what is hashed, what is encrypted at rest, when re-KYC is required, how to update an expired licence.
Safety
Emergency button, sharing your trip with a contact, ratings and what triggers a review, reporting unsafe driving.
Account & privacy
Editing your profile, changing your phone number, exporting your data, deleting your account.
Still stuck?
Riders → support@swyft.tanvrit.com. Drivers → drivers@swyft.tanvrit.com. Safety incident → see /incident-report. Anything else → /contact.