Legal
Terms of Service
Last updated 1 May 2026 · Version 1.0
1. Acceptance of terms
By creating a Swyft account or using the service operated by Tanvrit Pvt. Ltd. ("we", "us", "Tanvrit"), you agree to these terms and the Privacy Policy at https://swyft.tanvrit.com/privacy. If you do not agree, do not use the service.
2. Account responsibilities
You are responsible for the accuracy of the information you submit, for keeping your authentication credentials secret, and for all activity under your account. Drivers additionally warrant that their licence, RC, and bank-account details remain valid; notify dpo@tanvrit.com immediately if any KYC artefact expires or changes.
3. Acceptable use
You will not (a) operate the service while intoxicated or otherwise impaired; (b) use the service to commit, facilitate, or conceal unlawful activity; (c) carry weapons, illegal substances, hazardous materials, or unaccompanied minors as a rider; (d) attempt to scrape, reverse-engineer, or circumvent authentication or rate limits; (e) impersonate another driver or rider; (f) game the rating, surge, or referral systems. We may suspend or terminate accounts that violate this clause.
4. Fares, payouts, and payments
Rider fares are computed by Swyft's server-side fare engine — distance, time, vehicle type, and a server-controlled demand multiplier. The fare shown at booking is the fare charged at completion (modulo legitimate route changes you authorise). Driver payouts are computed as fare minus the platform commission disclosed in the driver dashboard, paid weekly to the registered bank account. Recurring rider subscriptions above ₹15,000 require Additional Factor of Authentication and a 24-hour pre-debit notification under the Reserve Bank of India E-Mandate Framework effective 21 April 2026.
5. Driver eligibility and KYC
Drivers must (a) be at least 18 years old; (b) hold a valid commercial driver's licence; (c) hold a vehicle RC for the vehicle they operate; (d) pass the Tanvrit background check via Signzy or equivalent; (e) maintain a registered Indian bank account in their own name for payouts. We may require periodic re-KYC for compliance.
6. Cancellation and refunds
Riders may cancel a booked ride free of charge within 2 minutes of booking (before the driver has started moving toward pickup). Beyond that, a cancellation fee may apply. Drivers may decline a ride before accepting; once accepted, frequent cancellations may affect rating. Refund disputes are handled through the in-app support flow; final adjudication rests with Tanvrit support.
7. Limitation of liability
To the extent permitted by Indian law, Tanvrit's aggregate liability arising from or related to your use of Swyft is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill. Swyft is a marketplace connecting riders with independent drivers; Tanvrit does not own or operate vehicles.
8. Indemnification
You agree to indemnify Tanvrit against claims arising from (a) your acts or omissions while using the service, (b) your violation of these terms, or (c) your violation of applicable law.
9. Termination
You may terminate your account at any time via https://swyft.tanvrit.com/account/delete. We may suspend or terminate access for violation of these terms with reasonable notice except where immediate action is required to protect users or comply with law.
10. Governing law and dispute resolution
These terms are governed by the laws of India. The courts at Patna, Bihar have exclusive jurisdiction. Disputes will first be referred to mediation; failing settlement within 30 days, disputes will be referred to arbitration under the Indian Arbitration and Conciliation Act, 1996, by a sole arbitrator at Patna, conducted in English.
11. Changes to these terms
We may update these terms; the updated version takes effect 30 days after publication unless it merely clarifies existing obligations or is required by law. Continued use after the effective date constitutes acceptance.
12. Contact
Tanvrit Pvt. Ltd., 168 Plot No 945, Gayatri Mandir se Purab, New Ariya, Sasaram, Bihar 821115, India. Email: dpo@tanvrit.com.